Refunds and Returns Policy
Centaur Sporting Club Shop
This Refunds and Returns Policy applies to purchases made from the Centaur Sporting Club Shop (“the Shop”, “we”, “us”, or “our”), including promotional items, clothing, accessories, and equipment.
Nothing in this policy affects your statutory rights.
1. Overview
Our refunds and returns policy lasts 30 days from the date of delivery.
If 30 days have passed since delivery, we may not be able to offer a full refund or exchange.
To be eligible for a return:
- The item must be unused;
- In the same condition that you received it; and
- In the original packaging, where possible.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless instructed by us.
2. Contacting Us
To request a return, refund, or exchange, please contact:
Email: info@centaursporting.com
We may request:
- Your order number
- Details of the item
- Reason for return
- Photographs where applicable
3. Cancelling an Order Before Dispatch
If you wish to cancel an order before dispatch, contact us as soon as possible.
- If the order has not been dispatched, we will usually cancel and refund it.
- If it has already been dispatched, it will be treated as a return under this policy.
Orders for custom, personalised, or made-to-order goods may not be cancelled once production or dispatch has begun.
4. Your Right to Change Your Mind
If you are a consumer purchasing online, you may cancel your order within 14 days of delivery, in line with your statutory rights.
You must notify us in writing within this period.
You then have 14 days to return the goods.
You will be responsible for return shipping costs unless the item is faulty or incorrect.
5. Returns
You may return items within 30 days of delivery, subject to the conditions in this policy.
Returned items must:
- Be unused
- Be in original condition
- Include original packaging (where possible)
If returning an item for reasons other than fault or error, you will be responsible for return shipping costs.
6. Damaged, Faulty, or Incorrect Goods
If your item:
- Arrives damaged
- Is faulty
- Is incorrect
- Or does not match its description
please notify us as soon as possible (ideally within 7 days of delivery).
We may request photographs.
Where confirmed, we will:
- Replace the item; or
- Repair it; or
- Provide a full refund
We will also cover reasonable return shipping costs in these cases.
7. Non-Returnable Items
The following items cannot be returned (unless faulty):
- Gift cards
- Downloadable or digital products
- Personalised or custom-made goods
- Items that have been used, worn, altered, or assembled
8. Partial Refunds
In certain situations, only partial refunds may be granted, including:
- Items not in original condition;
- Items damaged or missing parts not due to our error;
- Items returned after 30 days;
- Items showing signs of use beyond reasonable inspection.
Any reduction will reflect the loss in value of the goods.
9. Condition of Returned Goods
You must take reasonable care of goods while they are in your possession.
We may reduce or refuse a refund if:
- The item has been used beyond inspection;
- Packaging is missing or damaged;
- Parts or accessories are missing;
- The item is damaged due to poor packaging during return.
We may request photographic evidence before approving a return.
10. Equipment and Clothing
Clothing & Promotional Items
Must be:
- Unworn
- Unwashed
- With tags where applicable
Personalised clothing cannot be returned unless faulty.
Equipment
Must:
- Be complete with all parts
- Not be modified, assembled incorrectly, or misused
We reserve the right to inspect returned equipment before issuing a refund.
11. Return Shipping
You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Shipping costs are non-refundable unless required by law.
If a refund is issued, we may deduct return shipping costs where applicable.
We recommend:
- Using a tracked service
- Insuring high-value items
We cannot guarantee receipt of returned items and are not responsible for returns lost in transit unless arranged by us.
12. Refunds
Once your return is received and inspected:
- We will notify you by email that we have received your item;
- We will confirm whether your refund has been approved or rejected.
If approved:
- Your refund will be processed to your original payment method;
- This will typically occur within 14 days.
13. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider (processing times may vary)
- Contact your bank
If you have done all of the above and still have not received your refund, please contact us at: info@centaursporting.com
14. Sale Items
Sale items may be refunded, unless otherwise stated at the time of purchase.
15. Exchanges
We only replace items if they are:
- Defective; or
- Damaged
If you require an exchange, please contact us at: info@centaursporting.com
Exchanges are subject to availability.
16. Important Notes
- Do not return goods without contacting us first
- Do not return goods to manufacturers unless instructed
- Ensure items are securely packaged when returning
17. Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
18. Changes to This Policy
We may update this policy from time to time. The version in place at the time of your order will apply.
19. Need Help?
For any questions about refunds or returns, please contact:
Centaur Sporting Club
Email: info@centaursporting.com
